At The Cleaning Company, owned by Tobias Guerriero, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our professional cleaning services across the Gold Coast.
1. Information We Collect
We collect information that helps us provide a personalised and efficient service to you. This includes:
- Personal Information: Name, email address, phone number, and physical address (suburb) provided via our “Get a Free Quote” form.
- Service Details: Information about your cleaning needs, preferred dates, and property type.
- Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the collected data to:
- Provide accurate quotes and schedule cleaning services.
- Communicate with you regarding your bookings or inquiries.
- Improve our website and customer service.
- Marketing: Send you promotions or updates (only if you have opted in).
- Advertising: Measure the effectiveness of our advertising campaigns on Google and Meta.
3. Cookies and Tracking Technologies
Our website uses Cookies and similar tracking technologies (such as the Meta Pixel and Google Tag) to enhance your experience.
- What are cookies? Small data files stored on your device that help us remember your preferences.
- Google Analytics: We use this to understand how visitors interact with our site.
- Advertising: We use cookies to show you relevant ads based on your previous visits to our site (Remarketing).
You can manage your cookie preferences through your browser settings at any time.
4. Google Ads & Meta Ads
We participate in interest-based advertising. This means:
- Google Ads: We use Google’s services to show our ads on Google Search and the Display Network. Google uses cookies to serve ads based on your past visits to our website.
- Meta Ads: We use the Meta Pixel to track conversions and build targeted audiences for Facebook and Instagram.
- Opt-out: You can opt out of Google’s use of cookies by visiting Google’s Ad Settings or opt out of third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
5. Information Sharing and Disclosure
We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We only share data with:
- Our insured and police-checked cleaners to facilitate your service.
- Service providers who assist in our business operations (e.g., email platforms or website hosting).
- Legal authorities if required by Australian law.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely, and access is limited to authorised personnel only.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request a correction of your data.
- Request the deletion of your information from our marketing lists.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
The Cleaning Company
Owner: Tobias Guerriero
Phone: +61 426 613 066
Email: thecleaningcompany.goldcoast@gmail.com
Location: Gold Coast, QLD, Australia